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This is the most we have felt heard

Posted By Swilli

"This is the most we have felt heard"

About: North Devon District Hospital / Urology

(as a carer),

I felt like it went really well, Susan the nurse, listened to all of our concerns and addressed each and every one, this is the most we have felt heard in the 6-9 months or so since we began raising this concern, we are very confident about the ongoing plan of treatment ahead and are very pleased we will be made more comfortable hopefully very soon.

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Responses

Response from Connie Harley, Divisional Support Manager - Surgery (Northern Services), Surgery (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Connie Harley
Divisional Support Manager - Surgery (Northern Services), Surgery (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 11/10/2024 at 09:56
Published on Care Opinion at 09:58

Dear Swilli,

Thank you very much for taking the time to share your experience when accessing the Urology Service. I am very pleased to hear that you feel listened to. Our patients are our main focus.

I will ensure your positive feedback is shared with Susan.

May I take this opportunity to wish you well for your ongoing investigations and treatment.

Best wishes,

Connie

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