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Pleasant and calm natured staff

Posted By ospreyhh85

"Pleasant and calm natured staff"

About: Bridgwater Community Hospital / Ophthalmology

(as a service user),

I brought my son to the Bridgewater Community Hospital today to have his first diabetic eye screen.

He is a very nervous child but all the staff were very good at calming him down.

Thank you all, hopefully the next screen will be easier for him due to the pleasant, calm natured staff who were on shift today.

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Responses

Response from Sarah Johnson, Patient Engagement and Involvement Assistant, Patient Engagement, Somerset NHS Foundation Trust 10 months ago
Sarah Johnson
Patient Engagement and Involvement Assistant, Patient Engagement,
Somerset NHS Foundation Trust

Submitted on 01/07/2024 at 16:37
Published on Care Opinion at 16:38

picture of Sarah Johnson

Good afternoon

Thank you for your feedback. I am pleased to hear that your son's experience with Bridgewater Community Hospital was good and I will ensure that your feedback is passed on. We really appreciate you taking the time to send us these lovely words.

Kind regards

Sarah Johnson

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Response from Norma Coombes, Matron , Minehead Community Hospital, Bridgewater Community Hospital, Wellington Community Hospital., Somerset NHS Foundation Trust 10 months ago
Norma Coombes
Matron , Minehead Community Hospital, Bridgewater Community Hospital, Wellington Community Hospital.,
Somerset NHS Foundation Trust

Submitted on 01/07/2024 at 16:43
Published on Care Opinion at 16:46

Thank you for this lovely feedback I will of course share it with the staff. I'm really pleased that your son had a pleasant experience and hope that his next appointment goes well especially now he knows what to expect. Thank you for taking the time to share your experience

Kind regards

Matron Norma Coombes

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Response from Peter Harvey, Frome, West Mendip and Shepton Mallet Community Hospital, Somerset Foundation Trust 10 months ago
Peter Harvey
Frome, West Mendip and Shepton Mallet Community Hospital,
Somerset Foundation Trust

Submitted on 01/07/2024 at 16:53
Published on Care Opinion at 16:56

Hi

Thank you for taking the time to send this lovely email. I am very pleased that you and your son had a good experience at Bridgewater Hospital. Stories like this are uplifting and help us to understand what we do well and what we can improve.

Thanks again.

With best Wishes

Peter Harvey, Community Hospital Matron.

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