"Staff were unfailingly attentive, kind and professional"

I became very unwell at my GP surgery on the morning of a Tuesday in mid May 2024. The practice doctors, nurses and reception all staff all responded immediately and well offering me assessment and reassurance. I was taken to hospital by ambulance. 

The two paramedics who attended for me were friendly, calm, reassuring and professional in their response to me and offered me immediate pain relief. I am very grateful for their skills and their kindness. 

I was admitted to the Emergency Department which - while extremely overcrowded - took urgent steps for me to receive X Rays, CT scans, fluids and pain relief. While the Department was clearly under immense pressure I was treated again with a high degree of professionalism, kindness and concern and witnessed the same level of care being provided to others in an intensely challenging environment. 

I was admitted then to a ward where I remained for 5 days. The medical, nursing and domestic staff were unfailingly attentive, kind and professional, giving me good, clear explanations of what was going on. I was impressed by the constancy of their attention to me - giving twice daily reviews and four hourly checks and observations. 

While I am very aware of the extreme pressures on services and the tremendous demands placed on staff in the Emergency Department in particular I want to thank and to commend all of the staff involved in my care which was second to none and a consistent display of the things that are most precious about the NHS. 

Thank you everyone.