"Dermatology Waiting List"

Trying to contact dermatology on behalf of my son to find out where he is on waiting list. He was referred as an urgent referral by a private dermatologist he has waited 10 months so far. Tried calling Stobhill, been passed around all different departments, then given a number for referrals. Been trying for 4 days to call. No one answers, just rings out, no queue system, no answer machine. Very frustrated, what a poor service