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"They were more like family to me"

About: Community Nursing / Rehab Nursing Golden Jubilee National Hospital / Interventional Cardiology

(as a service user),

Last February, I had a heart attack ,3 cardiac arrests ended up in hospital, they done vascular surgery on my left leg. I can't thank the hospital staff enough, even though I was cranky at times they treated me with love and care.

When I was discharged I was placed under the care of a physiotherapist and community nurses who looked after me twice a week home visits, cannot fault these ladies as they done a fantastic job  cleaning my wound, and the physio was doing great with my exercises and getting fitter by the day, walking around the park, building up my fitness and then I was strong enough to walk down to the health centre for treatment.

Everything was going great until I got an infection in one of the wounds, give the nurses credit, they went and got me antibiotics from my doctors downstairs. I cannot thank them enough for their care and attention to cover all guides to ensure the wounds were healing properly.

Now I don't know what to do, they were more like family to me, making me feel welcome and at ease, hats off to them all nurse and students, I'll be forever indebted to them for the care and consideration they put into their work to help me through the rough times as well as the good times.

I'll not apologise for bigging them up, they deserve it all day long

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Responses

Response from Kevin Bletsoe, Senior Nurse, Adult Nursing Services, East Renfrewshire HSCP 10 months ago
Kevin Bletsoe
Senior Nurse, Adult Nursing Services,
East Renfrewshire HSCP
Submitted on 01/07/2024 at 11:12
Published on Care Opinion at 11:12


picture of Kevin Bletsoe

Dear Michael563,

My name is Kevin Bletsoe and I am Senior Nurse for East Renfrewshire Health and Social Care Partnership.

Thank you for taking the time to provide feedback and “bigging up” our Community Nursing Team for East Renfrewshire it is very much appreciated.

I am delighted to hear you are on the mend.

It is heart-warming to hear your story and how the Community nursing team made such a difference to your experience, providing the care and attention you required through that difficult time and providing high standards of care, treatment and support.

I will make sure our Community Nurses within East Renfrewshire receive your heart felt feedback on the care and support you have received.

My best wishes

Kevin

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Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 10 months ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 01/07/2024 at 12:41
Published on Care Opinion at 12:41


Dear Michael563,

Thank you for taking the time to post about the care you received. I am sorry to hear that you suffered a heart attack, 3 cardiac arrests and required vascular surgery, this must have been an extremely worrying time for you. I am delighted to hear that the care you received was of the highest standard and I know our staff will be thrilled to hear of the impact that they had on your care. I will ensure that your lovely compliment is shared with all those involved in your care.

I would like to wish you all the best with your ongoing recovery.

Kind regards

Hollie

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