"The receptionist"

About: Harvey Group Practice Harvey Group Practice St. Albans AL3 5HB https://www.harveygrouppractice.co.uk/

Posted via nhs.uk 16 months ago

I wanted to comment on how empathetic and receptive the receptionist was. The service has a new system of an online request for treatment, which I think works well. Nevertheless, the receptionist was amazing.

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Harvey Group Practice

Submitted on 19/06/2024 at 14:11

Published on nhs.uk at 14:11

Dear Patient,
Thank you so much for your kind review! We're thrilled to hear about your positive experience with our receptionist. Their empathy and receptiveness are qualities we deeply value and strive to embody in our service.
We're also glad you found our new online request system for treatment effective. We aim to make the process as seamless as possible for our patients, and your feedback reassures us that we're on the right track.
We look forward to continuing to provide you with excellent service in the future.
Kind Regards
Rochelle Larter
Practice Business Manager

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