"Never Answer The Phone"

About: Alexandra Hospital Alexandra Hospital Redditch B98 7UB

Posted via nhs.uk 12 months ago

I live 170 miles away but my dad lives in bromsgrove. He's in hospital and I have been trying to reach the hospital for hours and no-one answers the phone, it rings and after a few minutes it's cut off! This is unacceptable! I'm worried for my dad who was bought in by ambulance, and I can't get through! They have zero idea of the anxiety this causes to families.
The last time I was up there to visit, he was also left in soiled sheets and I had to ask the nurse to get them changed.
I hope I never have to use such an appallingly run hospital. Just awful.

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Alexandra Hospital

Submitted on 09/07/2024 at 13:53

Published on nhs.uk at 13:53

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 87719.

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