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The great way I was looked after

Posted By Cruise Cough

"The great way I was looked after"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department

(as a service user),

I recently fell in a local supermarket car park. One minute I was walking and then found myself on the ground, moaning quietly to myself and bleeding profusely. A kind lady helped and called an ambulance.

The ambulance arrived within 10/15 minutes and with care and efficiency whisked me off to Wishaw General A&E. One of the paramedics went into A&E to arrange for me to be seen as soon as possible and 10 minutes later I am sitting in cubicle 5 - my home for the next couple of hours

I was cared for wonderfully by the nurses, the student doctor and the doctor. I was told I had hit an artery as I continued bleeding. Sent for an X-ray. No cracked or broken bones.

They even fed me which was lovely.  Four stitches later, one white over shirt not coming back from this comment 😀,  an offer of a painkiller and I was on my way. 

I cannot praise the help, care and assistance I received highly enough

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 12 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 24/06/2024 at 17:13
Published on Care Opinion at 17:13

picture of Jennifer Montgomery

Dear Cruise Cough,

Thank you for sharing your experience of University Hospital Wishaw, Emergency Department.

I am sorry to hear about your fall but I am so pleased that you were quickly seen and taken to a cubicle. I am glad that the care you received was excellent from the doctors and nurses. It must have been so reassuring for you during what would have been a worrying time.

I look forward to passing you kind words on to the whole team who I am sure will be delighted and get a real boost from hearing your feedback.

I hope you are recovering well.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 12 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 25/06/2024 at 12:54
Published on Care Opinion at 12:54

picture of Alan Martin

Dear Cruise Cough,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you. I do hope that you are feeling better and your wound is healing nicely, that sounds like a right scary episode.

It is great to however to hear positive stories about the work our wonderful staff provide. If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Cruise Cough (a service user)

I have tried emailing the link,

sas.feedback@nhs.scot

with no joy

Date was 12 June 2024 at 12ish LIDL car park, 157 Windmillhill Street, Motherwell

My Care Opinion name is Cruise Cough

I think one of the paramedics was George

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