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Still a shocking practice

Story from nhs.uk

"Still a shocking practice"

About: Burnham Medical Centre

Immersive Reader

This is one awful surgery

Sadly today this surgery continues to be awful. I can spent forever as number one in the queue when I try to call for an appointment. Eventually I attended in person while my phone was still on hold. Using the ask my gp, which only opens for a very short period of time each day is equally painful. While the NHS is in melt down Burnham medical centre stands out as one of the very worst. It may be time to consider closing this surgery and send patients to an alternative centre. It couldn't possibly be any worse.

Date of experience: 18 June 2024

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Responses

Response from Burnham Medical Centre 11 months ago
Burnham Medical Centre

Submitted on 25/06/2024 at 08:54
Published on nhs.uk at 08:54

Immersive Reader

Dear Patient

Thank you for your feedback, I am sorry you have not had a positive experience with the Burnham & Berrow Medical Centre.

To help us improve it would be useful to be able to properly investigate your concerns. If you would like me to do this, please write to us at somicb.enquiries-burnhammc@nhs.net.

Closing a surgery is never the answer, as this only puts extra demands on other services, who themselves are struggling.

Therefore, I would ask that you help us to improve by providing me with more information.

Kind Regards

Joanna Everett

Quality & Complaints Manager

  • 0 people think this response is helpful