Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I’ve never had such a positive experience

Posted By triangulumxc48

"I’ve never had such a positive experience"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I attended the Sir Robert Peel hospital today for my implant removal with Rachael.

She was absolutely amazing from start to finish. I’ve never had such a positive experience in a health care environment.

She was smiley, upbeat and gave an honest opinion throughout . She explained everything in depth and despite having implants for over 6 years I learnt more today than I ever have.

A real credit to the NHS. Thank you

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 12 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 28/06/2024 at 10:09
Published on Care Opinion at 10:09

picture of Andrew Garratt

Hi Triangulumxc48,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your lovely feedback with Rachel and she will be happy that she gave you a positive experience and was upbeat and honest with you during your implant removal. 😊

Kind regards,

Andrew Garratt, Senior Administrator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k