"Dissapointed"

Thank you for taking the time to share your feedback regarding your experience at Urban Village Medical Practice. We are genuinely sorry to hear that your experience did not meet your expectations and that you have decided to leave our practice.

We strive to provide the highest standard of care to all our patients, and it is disheartening to learn that we fell short in your case. Your feedback is invaluable to us as it helps us identify areas where we need to improve.

Concerns Raised

* Continuity of Care: We understand the importance of seeing a regular GP who is familiar with your medical history. We regret that you primarily saw locum doctors during your visits. We are actively working to improve continuity of care by increasing the availability of our regular GPs.

* Referrals and Follow-Up Appointments: It is concerning to hear that your referrals and follow-up appointments were not adequately managed. We are reviewing our referral process to ensure that all follow-ups are tracked and actioned promptly. If you have any outstanding referrals or follow-ups, please contact us directly so we can address them immediately.

* Blood Test Results: We apologise for any delays or lack of communication regarding your blood test results. We are implementing new procedures to ensure that all test results are communicated to patients in a timely manner.

Next Steps

We are committed to making the necessary improvements to enhance the quality of care and service we provide. Your feedback has been shared with our practice management team, and we will be taking the following actions:

Improving Communication: Enhancing our communication channels to ensure patients are kept informed about their referrals, follow-ups, and test results.

Staff Training: Providing additional training to our staff to ensure they are equipped to handle patient inquiries and concerns effectively.

Patient Feedback: Actively seeking and acting on patient feedback to continuously improve our services.

We are sorry for any inconvenience and distress this experience may have caused you. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact our Operations Manager Jane at gmicb-mh.uvmp@nhs.net.

Thank you once again for your feedback. We wish you all the best in your future healthcare journey.

Kay Keane

Practice Manager