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"Nurses on E&A need more training"

About: West Middlesex University Hospital

Today 18 of June i was start taking shower around 23.30 and I was feel discomfort on anus area when I was start washing that are I was feel that something is sticking out from my anus and I start feel more discomfort and pain. So I took uber and ASAP i whent to westmidlesex hospital A&E that was on midnight when I was register I mention about my symptoms and that Iam on maintenance for my Lymphoma stage 3, and also that I have neuropathy. Just because on that Iam on high risk of infection because of lymphoma i should Ben put as priorities patient. What I heard from nurse ?? That I will be seen when i will be and there is lots of patients like me. Hmm so I ask her again nicely how long that will be take to see doctor and iam in pain and I refuse take pain killers because they will not help me. I couldn’t sit because a pain in anus are and I was standing in pain for next 3 hours. When I came it was around 30/40 patients when they ask me to see doctor it was just few. Doctor was see me and I had hemoroid who was pop outside. He manage to put him inside and when I ask him about if I was prioritise he sad I should but when explain him situation he was pulite and clearly on my side that they should put me on priority. Unluck for nurse who was make assessment she was inside next to computer because ther was no one new. I was nicely ask her why did she didn’t put me on prioritised respond was I wasn’t had a fever so ther was a lot of patient like me and she don’t feel like she done something wrong. So I ask for her manager to speak to him and he sad yeah I got lymphoma but no fever etc so that Iam in massive pain and sometimes is sticking out of my anus and iam in high risk of people i don’t need to be prioritised. Shame for this nurse staff today on duty At A&E department. They need more training not only on what they need to do but also how to listen the patients and resolve the issue not putting down the person to be feel like rubbish. If you can and have serious illness and need go to A&E pls choice different hospital.

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Responses

Response from Camelia King-Martey, Patient Experience Coordinator, Patient Experience, Chelsea and Westminster Hospital NHS Foundation Trust 13 months ago
Camelia King-Martey
Patient Experience Coordinator, Patient Experience,
Chelsea and Westminster Hospital NHS Foundation Trust
Submitted on 03/07/2024 at 15:21
Published on Care Opinion at 15:21


Dear writer,

Thank you for sharing your recent experience with us.

We are sorry to read about your experience.

We will forward this on to the Emergency department so they are aware.

If you would like to raise this as a complaint or concern, please contact our PALS team at chelwest.wmpals@nhs.net.

Kind regards,

The Patient Experience Team

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