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"Awful"

About: Omnes Healthcare Ltd

Cardiology 17/6/24 St Andrews Health Centre. Received text message with only date and name of clinic out of borough. Number on text not in services. Investigated myself to get details.

Despite leaving home with time to spare I was 10 mins late for 24 hr tape fitting as I had to stop multiple times due to breathlessness and palpitations. No answer when I called number obtained from main reception. Nurse did not even listen to me on arrival and dismissed me. I requested that she try and squeeze me in if someone DNA’d and do appreciate that this was at her discretion. But she did not want to assist at all. Her rude and dismissive manner were completely unnecessary and against trust policy I’m sure.

Others who were waiting agreed the nurse could have handled herself better.

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Responses

Response from Omnes Healthcare Ltd 11 months ago
Omnes Healthcare Ltd
Submitted on 18/06/2024 at 16:46
Published on nhs.uk at 16:46


Thank you for taking the time to fill in your comments regarding your experience with our service; feedback such as these are greatly appreciated and will be feedback to our team.

Kind Regards

The Governance Team

Community Outpatients

Omnes Healthcare Limited

Tessa Jowell GP Surgery

First Floor

Tessa Jowell Health Centre

72H Dulwich Grove

East Dulwich

London

SE22 8EY

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