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Thank you both so much for the exemplary service provided.

Posted By Apollo10

"Thank you both so much for the exemplary service provided."

About: Lisburn Community Services / Sexual and Reproductive Health (Contraception)

(as a service user),

Dr Marian and Nurse Danielle were fantastic during my appointment and procedure recently.

The service from self referral to today’s appointment was efficient, well organised , professional and kind and compassionate throughout .

Dr Marian and Danielle put me at ease, explained everything throughout and achieved an outcome that after years I thought surgery was the only option.

Huge thanks to them both, Dr Marian’s skill and expertise was excellent and Danielle’s bedside manner was so caring.

Thank you both so much for the exemplary service provided.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 10 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 04/07/2024 at 09:28
Published on Care Opinion at 09:28

picture of Conor Campbell

Dear Apollo10

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of the team at Lisburn Community Services – Sexual and Reproductive Health.

It is great to learn that your quality of care and experience has been of the standard that we aspire to and that such a positive outcome was achieved.

It is so important to be looked after with expertise and compassion and our team at Lisburn Community Services – Sexual and Reproductive Health is an excellent example of putting this into practice.

I have shared your positive feedback to Marian, Danielle and the team who greatly appreciate your kind words and are glad to know that their contributions have been so positive and helpful to you.

I wish only the best for you going forward.

Best wishes

Conor

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Response from Nial Scott, Experience & Involvement Facilitator, Safe and Effective Care, South Eastern HSC Trust 10 months ago
Nial Scott
Experience & Involvement Facilitator, Safe and Effective Care,
South Eastern HSC Trust

I facilitate and champion the Involvement & Experience functions within the South Eastern Health and Social Care Trust

Submitted on 05/07/2024 at 08:48
Published on Care Opinion at 08:48

picture of Nial Scott

Hi Apollo10,

My name is Nial. I am an Experience & Involvement Facilitator within the South Eastern HSC Trust, and part of that role includes responding to any person who tells their story through Care Opinion.

The Lead Nurse for Sexual Health Services has read your story and would like us to share her response with you, please find below:

__

Dear Apollo10,

Thank you for taking the time to provide this wonderful feedback, we are so pleased to hear that your experience with the service was positive.

As a team and a service we strive to provide our patients with sufficient information and to help patients feel comfortable during their consultation and procedures. I am delighted that you are no longer facing surgery as a result of your attendance at our service.

I will happily pass on your feedback to the staff involved as well as the wider team. Thank you again, this means a great deal to us.

Emma McCall

Lead Nurse, Sexual Health Services

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