"Very poor"

About: Heaton Moor Medical Group Heaton Moor Medical Group Stockport SK4 4NX

Posted via nhs.uk 13 months ago

Discovered that triage is on line and booking an appointment is not very accessible to old , uniform or the disabled. You are discouraged again and again from actually trying to speak to a receptionist. Will probably look for another practice.

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Heaton Moor Medical Group

Submitted on 17/06/2024 at 14:19

Published on nhs.uk at 14:19

Dear Davey
Thank you for taking the time to provide feedback to us. We are sorry to hear that you are not happy with the services we currently provide and that you will be looking for another GP Practice. Just to clarify for you we are still very accessible to all our patients, we have moved over to online triage but patients can still call us and speak to a receptionist if they cannot complete the triage form themselves and a receptionist will complete the form on the patients behalf. We are not discouraging any of our patients from speaking with a receptionist as they are employed to assist our patients. The online triage is working well for most of our patients who are receiving a response from a GP within a couple of hours of submitting their triage form, we are sorry to hear that you have not had the benefit of this new service. Please do not hesitate to contact us if we can be of any assistance to you.
Kind regards
Jo Madden
Communications Lead
gmicb-sto.hmmgfeedback@nhs.net

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