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"qmc Nottingham a&e - Check on your wait time."

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

I had a fall and hurt my chest and hand as breathing was very painful and difficult, I came to a&e. They took my details and asked me to sit and wait to be called. The screen in front of me wasn't working, so I didn't spot wait time ... but for an injury, it said 2 hours (which I spotted 3 hours in). I gave it another hour, then as my breathing had improved and swelling on hand not too bad, I asked reception to take me off the list as I was going home. Only to be told that I wasn't on the list!... With me registering I was worried about my breathing, this could have been worse. It was fairly busy, so I didn't want to hassle about my wait time ... turns out I should! I was very disappointed and I could have been waiting for hours.

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Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 10 months ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Submitted on 24/06/2024 at 09:46
Published on nhs.uk at 09:47


Dear Patient

We are sorry to hear of your recent experience within our ED dept

This is not the service we would want you to experience and we would like the opportunity to look into this further

Please contact me via my colleagues in pals on the email address pals@nuh.nhs.uk and mark it for my attention so that we can take more details from you in a confidential manner.

Kind regards,

Kelly Morley – Patient experience officer

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