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"I have received only support, professionalism, encouragement and kindness"

About: St Andrews Community Hospital / Audiology Victoria Hospital / Ear, Nose & Throat

(as the patient),

I have been both an ENT in- and out-patient  at the Victoria and St Andrews for some time now.

The care and attention I receive is to be highly commended.  From the consultant and doctors to the nursing staff, both established and in training, and to the auxiliaries and tea lady, I have received only support, professionalism, encouragement and kindness, for which I am immensely grateful.

A big thank you to them all.

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Responses

Response from Shyamily Baby, Charge Nurse, Ear, Nose & Throat, NHS Fife about a year and a half ago
Shyamily Baby
Charge Nurse, Ear, Nose & Throat,
NHS Fife
Submitted on 18/06/2024 at 09:33
Published on Care Opinion at 09:43


Dear East Neuk,

Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that the care and attention you received from us have met your expectations. Your kind words about the support, professionalism, encouragement, and kindness provided by our team are truly appreciated.

It means a lot to us to know that our efforts have made a positive impact on your care. Your gratitude is very encouraging, and it motivates us to continue delivering high-quality care to all our patients. Wishing you continued health and well-being.

Best regards,

Shyamily Baby

Charge nurse

ENT, Head & Neck unit

Victoria Hospital.

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Response from Avril Brown, Charge Nurse, Ear, Nose & Throat, NHS Fife about a year and a half ago
Avril Brown
Charge Nurse, Ear, Nose & Throat,
NHS Fife
Submitted on 18/06/2024 at 09:37
Published on Care Opinion at 09:37


Good Morning East Neuk, thank you very much for your kind and considerate feedback regarding the care you have received while you have been both and inpatient and outpatient throughout our establishments at the Victoria hospital and St Andrews Clinic. It has been very uplifting for the staff from all levels to hear positive and encouraging feedback and that you have had an excellent experience. We strive and pride ourselves as an ENT Head and Neck Unit for training and promoting excellence in care towards our valued patients. Thank you very much and wish you well for the future.

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