Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Worst practice ever

Story from nhs.uk

"Worst practice ever "

About: Bradford Royal Infirmary

I understand being busy but when you been in a n e for over 15 hrs you can't sleep because your in pain forced to stay awake while waiting from 9pm to 11am no care for the patience no reassuring about times just sitting with no sleep scared anxious angry annoyed lack of sleep again we are humans as much as we are in pain waiting for a n e we need sleep we want to be checked out 12 hours and more is and absolute p***take honesty what's the point in calling your self a hospital

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 11 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 17/06/2024 at 15:40
Published on Care Opinion at 15:40

Hi my name is Catherine and part of my role is responding to posts on Care Opinion.

I am very sorry to hear of the issues you experienced on attendance at Accident & Emergency.

Accident & Emergency departments are under pressure across the NHS, but this is not the service we aim to provide.

As it is very difficult to investigate without further information I would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. They will then be able to look into this for you.

Thank you for raising your concerns.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k