Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

No communication at all of waiting time

Posted By R.A thertired

"No communication at all of waiting time"

About: Craigavon Area Hospital / Emergency Department

(as the patient),

Arrived in Craigavon Hospital on a Saturday at 8pm, with a damaged shoulder. Didn't mind waiting, but at 3:25am on Sunday morning I was still waiting and no sign of any treatment. There were also other patient sitting there wondering what day they will be seen. 

It seemed only one doctor working there. No communication at all of waiting time. Pain getting worse, but not able to talk to anyone. 

Drunken guy came in, he was seen before everyone else, maybe that’s the strategy. 

Staff member dandered in there and took a look….. must have decided all is well and 8hr wait is normal. 

 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sister Frazer, Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 2 months ago
Sister Frazer
Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 01/04/2025 at 15:59
Published on Care Opinion at 15:59

Dear R.A thertired - thank you so much for providing this feedback and may I apologise most sincerely for the delay in responding to you. We are very sorry that you had a long wait in the department. Unfortunately with the extreme pressures on all our Emergency Departments, waiting times have become a major challenge for us. We endeavour to let patients know of the anticipated waiting time through the triage nurses and the nurse responsible for hydration, observations, pain relief/pressure relief. Waiting times can also be checked via the NI Direct website at www.nidirect.gov.uk

Thank you again for your feedback

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k