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"Amazing staff "

About: The Shrewsbury and Telford Hospital NHS Trust

My daughter attended the new elective surgery hub and was the most nervous anxious teen ever! Every single staff member cared and took time to try and help her. All the nursing staff, consultants, surgeons and anaesthetist all showed great compassion and did their best to help her. The surgeon was very thorough in his checks about what was going to be done and took extra time to confirm the exact plan following a little confusion initially. The whole unit/hub was absolutely immaculate!!

Thank you also to the recovery team for supporting me when I felt unwell. My daughter was given all the time she needed to feel well before leaving, we were not rushed out.

On entering the room to be put asleep one part of the paper work checks was missing and the lady in charge correctly ensured that was completed before starting and wouldn’t start until it had been done.

Big thank you to all the team

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Responses

Response from The Shrewsbury and Telford Hospital NHS Trust 11 months ago
The Shrewsbury and Telford Hospital NHS Trust
Submitted on 20/06/2024 at 12:08
Published on nhs.uk at 12:08


Dear Louise,

Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers.

We wish you all the best.

Kind regards,

Emma Forde

Lead Patient Services Administrator

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