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"A model of care"

About: North Devon District Hospital / Cardiology North Devon District Hospital / Ophthalmology

(as the patient),

I have recently made several visits to North Devon District hospital for the removal of a melanoma on my face and to investigate breathlessness which was found to be caused by a pulmonary embolism.

The Ophthalmology department were very efficient and kept me informed during the whole process which has resulted in an excellent recovery. I would like to thank Dr Ashdown who called me at 20.15 on the day of the stitches being removed to check on my condition.

The Cardiology department were the same as above and were efficient and again kept me informed at all times.

I had no long intervals between appointments and wish to tell you that in this time of continual criticism I found your service excellent. From car parking to treatment North Devon is a model of care and I thank you for such a well run facility for local people.

Many thanks.

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Responses

Response from Lisa Baxter, Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 12 months ago
Lisa Baxter
Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 18/06/2024 at 12:10
Published on Care Opinion at 12:10


Dear Jezzer

I am pleased to hear that you have had an excellent recovery. Though your feedback is anonymous, I will let Ms Ashdown know that one of our ophthalmology patients has specifically mentioned her care and attention. As you mention in current climes with focus on the NHS, it is very heartwarming for our staff to receive positive and kind feedback, so thank you again. I hope that you continue to experience this level of care for any other visits you have in our department or others.

kind regards,

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