"The medical staff are great, less so the…"

I understand that the front facing staff are the first point of contact for the surgery and therefore, recieve the bulk of any ire that comes through the door, but, I have to criticise how they handle the front desk. I understand jobs like theirs are often underpaid and overworked, and it's difficult to act with passion under those circumstances.

However, the way I was handled on entry was a bit jarring. I was not "recieved" at all. It wasn't clear I was even at the reception. Just completely blanked by the staff on arrival, I try to tilt my head and get someone's eye contact and I get something like "just wait there, we will be with you soon" in a pretty grumpy tone, like I'm the inconvenience.

It's quite clear the reception staff have a script they are running (which is fine) with the robotic "hi, can I help?" that eventually arrived, I just don't understand why "hi there, bear with me I'll be with you soon" isn't a part of the script. There's no queuing system so you're just stood there like a lemon in the small reception area lording over some people tapping away at computers not paying a blind bit of notice to you.

It's rude!

It ultimately doesn't matter, I'm assuming the reception staff aren't paid enough to care about everyone that walks through the door, my point is that it was a flaw what was an incredibly caring and thorough experience by the medical staff.

That's my honest feedback. Maybe pay your admin staff a bit more and give them less work, because clearly they aren't having fun down there...