Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Phones not being manned

Posted By earthqy76

"Phones not being manned"

About: Stoke Mandeville Hospital / Radiology (X-rays and Scans)

(as a service user),

I called up at 4.40 to try and speak to someone. The auto message said the lines are manned between 9am-5pm and to please call back within these hours. 4.40 is within that window. Not the first time this has happened.  Most unhelpful. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Moore, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 13 months ago
Julie Moore
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 19/06/2024 at 12:33
Published on Care Opinion at 12:33

We are sorry to hear about your experience.

Should you wish to discuss your concerns further, please contact our PALS team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k