Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Lloyds pharmacy

Story from nhs.uk

"Lloyds pharmacy"

About: Freeman Hospital

The comments posted by a customer on the 10th May 2024 are entirely appropriate. The service from this pharmacy today remains hopelessly inefficient and badly in need of effective management. In particular a regular wait of well over an hour - today my wait was nearly two hours - is unreasonable. I visit every four months and it is the one part of my hospital visit I hate, particularly when contrasted with the other excellent care and attention I receive at the Freeman.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Freeman Hospital 12 months ago
Freeman Hospital

Submitted on 17/06/2024 at 09:37
Published on nhs.uk at 09:37

We are sorry for your recent experience with the Pharmacy at the Freeman Hospital and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k