"A little more patience, understanding and compassion would have gone a long way"

I recently had an MRI appointment at the Hutchison MRI, Woodend Hospital, Aberdeen.

I spoke to the receptionist and she was very pleasant to deal with. A short time later I was called for my appointment by a member of staff I believe was a Radiologist, although this was not confirmed to me.

This was my first experience of have an MRI scan and I told the member of staff that I was apprehensive and quite nervous. They were quite matter of fact but didn't really offer any reassurance, compassion or advice.

I was taken to the scanner and told the member of staff that I was claustrophobic and didn't realise that I would be inside the chamber. I agreed to comply with what was necessary and the procedures began.

In short, it was a very difficult experience and not one I would wish to repeat. I appreciate that this is the member of staff's day job but a little more patience, understanding and compassion would have gone a long way.

I have worked in public facing roles for over 40 years, and I know to treat others how you would like to be treated yourself. I don't want anyone to lose their job and this is not a complaint but merely my personal experience.

I didn't feel I was treated as an individual and with care and compassion.