Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The attentiveness and empathy didn’t go unnoticed

Posted By Patient 111

"The attentiveness and empathy didn’t go unnoticed"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as a service user),

Immersive Reader

Attended the Trauma Assessment Unit at RAH today for an urgent MRI. I cant fault any member of staff here, including the students. The attentiveness and empathy they all showed to myself and other patients didn’t go unnoticed.

From the minute of arriving until I left I was kept fully informed and everything that has to be carried out, was all carried out in a timely manner. The staff including the students are a credit and will be a great asset to the unit.

The SCN was remarkable with communication in introducing himself and putting me as ease within minutes at the unit, ensuring my expectations were realistic. The Dr who reviewed me was equally empathetic and had a great bedside manner. Under the strain of the NHS, this unit still carries their professionalism and good patient care.

I also left behind my jewellery including my engagement ring which I was convinced had been sent to the laundry with the sheets and had me really upset - but the nurse personally gave me a call and ensured it was found and they had it out by for me to collect.

My experience with this unit was remarkable, thank you. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 11 months ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 24/06/2024 at 10:11
Published on Care Opinion at 10:11

Immersive Reader

Dear Patient111,

Thank you for taking time to share your story with us. I'm delighted to read about your positive experience from start to finish with the whole team at the RAH Trauma Assessment Unit. Your experience of high quality communication, treatment and care is what our staff strive to deliver every day, and I know they will be delighted to hear that they made such a difference to you. I will be sure to share your kind words with them.

Best wishes,

Lisa Martin,

Patient Experience Public Involvement Team.

  • 1 person thinks this response is helpful