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"Excellent Care"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / General Surgery (Ward 7)

(as a parent/guardian),

My daughter (who asked me to post this) was admitted through the Emergency Dept with severe pain.

Great assessment was carried out by the team with support from Dr McCarthy, and SCN Lesley at the helm. The staff were so good, and despite being really busy, ensured all patients received the care they needed, including bring fed and watered.

The ultrasound was  organised quickly and efficiently, and reported back to us. Admitted to Ward 7 and after consideration, she had her operation the next day.

Anaesthetist Katie was fabulous with her- supporting all her needs, providing information in a way she understood, as did surgeon Miss Twelves, who consented her for the op. The surgeon was excellent with her and the surgery was straightforward.  

The ward nurses supported her really well- answering questions and providing analgesia, as well as updating me. 

Thank you to everyone- from the cups of tea, the friendly smiles, to the professional care- you do an amazing job in difficult circumstances. 

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Responses

Response from Lisa Love, Senior Charge Nurse, Theatres, Borders General Hospital 11 months ago
Lisa Love
Senior Charge Nurse, Theatres,
Borders General Hospital
Submitted on 18/06/2024 at 17:08
Published on Care Opinion at 17:08


Thank you for taking the time to provide this lovely feedback

I am pleased you had a positive experience and that all your needs were supported throughout your journey, I will pass this on to the team involved

Hope you have a speedy recovery

Best wishes

Lisa

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Response from Alan Milne, Clinical Nurse Manager, NHS Borders 11 months ago
Alan Milne
Clinical Nurse Manager,
NHS Borders
Submitted on 19/06/2024 at 08:45
Published on Care Opinion at 08:45


Morning Smallholder mum

I hope your daughter is on the mend now. Thank you for your amazing feedback about the ED. I will pass this over to the team

Alan

Nurse Manager

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 11 months ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders
Submitted on 20/06/2024 at 09:06
Published on Care Opinion at 09:06


Dear smallholder mum, thankyou so much for taking the time to use Care Opinion and thanks so much for the lovely feedback. I will pass on your kind comments to the ED team who all work incredibly hard in what can be very challenging times. I hope you daughter is well on the way to a full recovery.

Thanks

Lesley

Lesley Anderson

SCN, Emergency

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