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"Everyone is very professional"

About: University Hospital Hairmyres / Dermatology

(as the patient),

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I recently had a Dermatology appointment with Dr Gupta at 18:00. I didn’t think they would be running clinics as late as that but it suited me. 

Dr Gupta listened to everything I said attentively, especially as I thought I had worked out recently the cause of my hand dermatitis. She had heard of this, when no one else at other doctors had

Dr Gupta came up with a plan and looked at all my blood results over the last few months and did a full blood count.

The nurse who took my blood was excellent since I am a bit phobic. She had no problem taking blood and made me feel calm. 

This is another great experience I’ve had at Hairmyres. Everyone is very professional. 

Thank you. 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 13 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 18/06/2024 at 20:45
Published on Care Opinion at 20:45


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picture of Lise Axford

Dear Triwr38

Thank you for taking the time to share your positive feedback. Please accept my apologies for the delay in acknowledging your comments. I had responded earlier but unfortunately I had not saved this correctly. I am sorry.

Dr Gupta will be reassured that you felt she listened to you and came up with a plan to manage your dermatitis. Your comments have been shared with her and the wider team as all feedback assists us to reflect on practice. Knowing that staff were professional and helped you feel calm is important to us all.

Thank you again for your kind words and apologies again for not pressing the correct ‘save’ option earlier.

I hope that you soon see some improvement in your dermatitis

Kind regards

Lise

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