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"A pleasant and patient focused experience"

About: NHS Greater Glasgow & Clyde / Specialist Children Services

(as a parent/guardian),

I wanted to highlight the excellent care my 4 year old son has had from the SLT based in East Dunbartonshire. I initially contacted the helpline and spoke through my concerns and was placed on a waiting list for an assessment, I was surprised by how quick this was and had an initial telephone consultation and subsequently received an appointment with Sophie SLT.

We then undertook a block of therapy sessions and Sophie was fantastic, she was accommodating and understood as a parent I worked full time for the NHS and we agreed on appointments that were suitable for us both.

Sophie was patient with my son and made the therapy sessions fun and she was very engaging! So much so my son was sad to finish the sessions. My son's speech has improved but more importantly his confidence with speaking at nursery has grown, so thank you Sophie!

We have been discharged for now but I know if I have further concerns I will be able to re-engage with the service. Thank you for such a pleasant and patient focused experience.

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Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 11 months ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 24/06/2024 at 09:52
Published on Care Opinion at 09:52


Dear Happymum16,

Thank you for taking time to share such positive feedback about your experience with the Speech and Language Therapy team, I'm delighted to read that their professionalism, treatment and care had such a positive impact, especially for your son. Being able to offer this type of person-centred, tailored care is what we strive for every day.

Thank you again, I will ensure your words of appreciation are shared to Sophie, and the whole team.

Best wishes,

Lisa Martin,

Patient Experience Public Involvement Team.

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