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"The service I received was exceptional"

About: Mid-Ulster Hospital / Endoscopy Suite

(as the patient),

I recently attended the Mid-Ulster Hospital in Magherafelt for a pre-arranged Colonoscopy. From arriving at the hospital until I was escorted back to the car, the service I received was exceptional. 

After being directed to the Endoscopy Suite I was greeted by lovely staff.  I was told to take a seat in the waiting area.  I had only sat down a couple of minutes until a lovely nurse, Yasmine, came and took me into an Admission Room to complete paperwork and carry over observations.  She then showed me to a bed in the bay.

I was then met by the Consultant Endoscopist, Leigh, who was carrying out the procedure.  He explained the procedure in detail. 

I was then wheeled into the procedure room and was greeted by lovely nurses Bonna, Rebekkah and again Mr Martin. When they were organized I was more than happy for them to proceed. 

The procedure was bearable with sedation with very little discomfort.  I was then taken into the Recovery Bay and monitored by nurses Yasmine and Nuala.  I had no side effects from the sedation or the procedure. 

I was escorted to the car by Yasmine.  I would have no hesitation in having this procedure done again and I would strongly urge anyone who requires it to go ahead.  Also taking the bowel prep before the procedure was fine.

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Responses

Response from Deborah Poots, Deputy Ward Manager, Endoscopy, Mid Ulster Hospital, NHSCT 11 months ago
Deborah Poots
Deputy Ward Manager, Endoscopy, Mid Ulster Hospital,
NHSCT
Submitted on 02/07/2024 at 16:22
Published on Care Opinion on 03/07/2024 at 08:06


Hi

My name is Debbie Poots, I am the Deputy Ward Manager in the Mid Ulster Endoscopy Unit.

I would personally like to thank you for the feedback you have provided on the care you received in our department. I would also like to apologize for not responding sooner, we have had a very busy few weeks in the department.

The nurses you have mentioned, Yasmine, Bonna, Rebecca and our Nurse Endoscopist Leigh will all be delighted to have receive such positive feedback. It is great to hear they helped you to feel at such ease. I would encourage you if anyone asks you about your procedure to tell them your experience, as many people come into all our units feeling anxious because of negative stories they have heard.

I will share all of your feedback with Yasmine, Bonna, Rebecca and Leigh which they will be able to use within their nurse revalidation.

Many Thanks again

Debbie

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