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"Disappointing still no treatment after a year."

About: Beacon Medical Group

Extremely disappointing experience with the whole service I have received. Despite reaching out to them about a concerning numbness in my arm and hand over a year ago, I am still waiting for any sort of treatment. The lack of urgency and responsiveness from the doctor's office has left me frustrated and concerned about my health.

Firstly, it took over a week for the doctor's office to even return my call after I initially reached out to them. This delay in communication was highly unprofessional and concerning, as I was experiencing ongoing discomfort and needed medical attention. Such a delay in response can lead to increased anxiety and uncertainty for patients who are already dealing with health issues.

Furthermore, the fact that I am still waiting for an appointment after a year of experiencing numbness in my arm and hand is completely unacceptable. The prolonged wait time has caused unnecessary stress and worry, as I have been left in the dark about the cause of my symptoms and potential treatment options. This lack of prompt action from the doctor's office reflects a disregard for patient care and a failure to prioritize the well-being of their patients.

As a patient, I expected to receive timely and efficient medical care. However, the poor service I have encountered at my doctor's office has shattered my trust in their ability to provide adequate care. The extended wait time for an appointment has not only affected my physical well-being but has also had a negative impact on my mental health, as I constantly worry about the potential underlying causes of my symptoms.

In conclusion, I am deeply disappointed with the poor service I have received at my doctor's office. The delay in response and the prolonged wait time for an appointment have left me feeling neglected and frustrated. As a patient, I deserve timely and attentive care, especially when dealing with ongoing health concerns. I hope that my feedback serves as a wake-up call for the doctor's office to improve their service and prioritize the needs of their patients.

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Responses

Response from Beacon Medical Group 7 months ago
Beacon Medical Group
Submitted on 09/12/2024 at 11:24
Published on nhs.uk at 11:25


Dear Patient,

Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care.

Thank you.

Beacon Medical Group

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