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Has made a difference to our lives

Posted By Izing55

"Has made a difference to our lives"

About: Royal Hospital for Children (Glasgow) / Orthotics

(as a parent/guardian),

I attend the service with my daughter, who has cerebral palsy. She recently had started wearing a splint, which is a big change for her and for us.

The whole team have made adjusting to this process easier, showing kindness and professionalism.

We have been fortunate to see the lead of the orthotic service, Mel, on two occasions and he is without a doubt the most genuine, kind hearted and caring professional I have come across.

Mel makes my daughter feel so special and has really put my anxious mind at ease. He is fantastically knowledgeable, practical and realistic and really has made a difference to our lives. He is a real asset to the service!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 12 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 21/06/2024 at 13:09
Published on Care Opinion at 13:09

picture of Kevin Torbet

Dear Izing55

Thank you so much for taking the time to share your story with us. We are delighted to hear about the positive experience you and your daughter have had with our service.

Adjusting to new medical equipment, such as a splint, can be a significant change, and we are pleased that our team was able to support you through this transition with kindness and professionalism.

We are especially grateful for your kind words about Mel, the lead of our orthotic service. It is heart warming to hear how his genuine, kind hearted, and caring approach has made such a positive impact on your daughter and eased your anxieties. Mel's dedication to making patients feel special and his knowledgeable, practical, and realistic guidance truly exemplify the values we strive to uphold in our service.

Your feedback is incredibly valuable, and it will be shared with Mel and the entire team to acknowledge their outstanding work.

Kind regards

Kevin

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