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"No you can’t see a Doctor! "

About: St John's Medical Centre

Had a tic bite. Rang surgery at 8am requesting appointment /phone call. Told Doctor would call. Received text 2 hours later no appointments, go to the Manor. Rang up as could not get there. Suggested go to local pharmacy. They were very helpful but said see Doctor, we cannot deal with tic bites. Explained surgery had sent me! Went into surgery. Doctor still refusing to see or call me. Admin very helpful and suggested I went to Samuel Johnson in Lichfield. Met with efficient admin, a half hour wait then seen by a nurse who listened and inspected the bite.

Disgraceful service from the Doc involved. Tic bites can be dangerous. I wasted nearly 4 hours being sent from pillar to post. Very stressful as already very concerned about the bite.

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Responses

Response from St John's Medical Centre 11 months ago
St John's Medical Centre
Submitted on 12/06/2024 at 14:38
Published on nhs.uk at 14:39


Dear Patient,

Thank you for your feedback. I am sorry to learn of your experience.

Please can you contact me at the surgery, either in person or by telephoning 01543 398570 so that I can explore this further.

Please accept my apologies on behalf of the Practice for any distress caused.

Yours sincerely,

Angela Timms

Practice Manager

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