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"Parking Ticket at wrong hospital"

About: Heavitree Hospital / Orthopaedics Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

I recently had an appointment at the LCU apartment.

 When I arrived with my 19 month old son I found it at far end of RDE. I was told I am in wrong hospital & should be over at Heavitree hospital.  I showed the lady at the desk it said nothing about Heavitree hospital on my appointment & she agreed She then rang Heavitree & said what had happened & asked me if can go straight over to there

So I walked with my son in pushchair back to my van & went straight over there

2 weeks later I received parking ticket though the post.

I really don’t think this was my fault & totally forgot to pay for ticket as in wrong place & rushing to get over to Heaivtree hospital.

Now if the text had said Heavitree hospital I would have gone straight there instead of having all this worry & stress and having to pay a fine.

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Responses

Response from Michelle Westlake, Clinical Matron (Eastern Services), Outpatients (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 12 months ago
We are preparing to make a change
Michelle Westlake
Clinical Matron (Eastern Services), Outpatients (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 17/06/2024 at 09:36
Published on Care Opinion at 09:42


Good morning Terry6

I'm so sorry your experience has been stressful due to unclear communication. Please accept our apologies. We are working hard trying to improve the patient experience of our clinic bookings system but still have some improvements to make.

Unfortunately I cannot directly sort your the parking ticket you have received but please could I ask that you contact the Travel Hub team on 01392 403113. or email rduh.travelhub@nhs.net and I am hopeful that they will sort this for you.

Thank you for your patience

Kind regards

Michelle Westlake

Outpatients Clinical Matron

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