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"I would rate 10/10 for this experience"

About: Ayrshire & Arran Community Services / Sexual Health

(as a service user),

Had coil fitted at the Gatehouse by Astrid. I’ve been to the Gatehouse before for a coil insertion a decade ago. Comparing my most recent experience to the past experience is night and day. Astrid made me feel completely at ease and took the time to take details of my history, talk me through the entire process and explained all the risks and how to manage the coil afterwards. I experienced a bit of panic during the process and Astrid and Kayla (assisting) were wonderful & gave me local anaesthetic and spoke away to me to help me relax. Astrid was very knowledgeable and clearly skilled at her job. On top of this, I was provided with a pregnancy test and STI check up which I hadn’t booked but knew I needed. I would rate 10/10 for this experience going as smoothly as it did. 

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Responses

Response from Attica Wheeler, Midwifery and Site Director, Women and Children's Services, NHS Ayrshire and Arran 11 months ago
Attica Wheeler
Midwifery and Site Director, Women and Children's Services,
NHS Ayrshire and Arran

Manages Paediatrics both acute and community services, Sexual Health Services Gynaecology Services Maternity Services Fertility Services Neonatal Services SARC services

Submitted on 17/06/2024 at 08:55
Published on Care Opinion at 08:55


Dear rhinodx66

Firstly thank you so much for taking the time to write to us of your recent experience. I totally appreciate how anxious you must have been and hence find the fact your wrote your lovely message even more special.

I will pass on your message to the team that cared for you and I am sure they will be delighted.

I wish you the best of ongoing health

Kind regards

Attica

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