"Terrible gp surgery "

About: Rutland Lodge Medical Centre Rutland Lodge Medical Centre Leeds LS7 3DR

Posted via nhs.uk 13 months ago

Horrendous experience. Sent around in circles. Awful booking system to get spoken to by a GP.
Told incorrect information from receptionists.
I feel failed by this surgery and will be looking for a different doctors. Ongoing issue causing rehabilitating pain for months, yet processed make it nearly impossible to been seen.

More about:

pain
surgery

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Rutland Lodge Medical Centre

Submitted on 18/10/2024 at 16:49

Published on nhs.uk at 16:49

The practice is very sorry that you had a negative experience. In July we introduced a new system for booking appointments. All requests are seen by a GP and they instruct the team on actions to take. They will ask the reception team to book either face to face or telephone appointments on the day or 7 or 14 days in advance. I hope you find this system more accommodating.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Terrible gp surgery

"Terrible gp surgery "

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k