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"Given the wrong appointment type"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as a service user),

They booked me in for a coil fitting that could not be done due to the different commissioners the person who did the telephone appointment should know that and instead i got booked i had to wait for an hour to be told nothing could be done and needing to go back to gp for further teats.

The dr who i saw was great apologised listened took a good history to pass on recommendations to gp but that shouldn’t have had to be done everyones time was wasted

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Responses

Response from Leanne Fowler, Nurse Manager, North Staffs & Stoke Open Clinic, Inclusion 12 months ago
Leanne Fowler
Nurse Manager, North Staffs & Stoke Open Clinic,
Inclusion
Submitted on 25/06/2024 at 10:55
Published on Care Opinion at 10:55


Dear orangehz96,

Thank you for leaving feedback on your experience. I very sorry that this wasted your time. I hope the information the doctor provided has now confirmed all the correct advice and information. If you do have any further questions or concerns about your experience with the service please do not hesitate to get in touch and we can discuss further.

Kind regards

Leanne Fowler

Sexual Health Nurse Manager

leanne.fowler@mpft.nhs.uk

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