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I received excellent care and attention

Posted By Eileen9

"I received excellent care and attention"

About: Belfast City Hospital / Breast Surgery Laurel House Chemotherapy Unit Toome Surgery

(as the patient),

I was diagnosed with breast cancer in summer 2023. Right from the moment of referral by my GP, Dr Watterson in Toome surgery, to Mr Whiteside, my surgeon and the whole team in Laurel House, I received excellent care and attention.

The treatment was fully explained and and time was taken to recap when I was overwhelmed and had not fully understood what I was being told. I can not single out individuals because they were each one so good including the receptionist.

My only concern is the extreme pressure the whole team is under. I witness staff going without lunch just to ensure continuity of patient treatment and their welfare. I got excellent care and I can never thank the team enough. Now, can I ask for government to please support and back our doctors and nurses. Where would we - I be without them. I salute you all. Thank you. 

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Responses

Response from Chris Thomas, Service Manager, Surgery and Specialist Services, Belfast HSC Trust 11 months ago
Chris Thomas
Service Manager, Surgery and Specialist Services,
Belfast HSC Trust

Submitted on 24/06/2024 at 14:52
Published on Care Opinion at 14:52

Dear Eileen9,

My name is Chris Thomas and I am the Breast Surgery Service Manager at the Belfast Health & Social Care Trust.

Thank you so much for your kind words and support for the whole Breast Team at the Belfast Health & Social Care Trust.

I was delighted to read of your excellent experience and I will pass this onto the rest of the team. Your feedback is very important to us.

Kind Regards

Chris

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Response from Kristy-Lee Greene, Lead Nurse - Cancer Services, Northern Health and Social Care Trust 10 months ago
Kristy-Lee Greene
Lead Nurse - Cancer Services,
Northern Health and Social Care Trust

Submitted on 16/07/2024 at 16:18
Published on Care Opinion at 16:51

Dear Eileen9,

Thank you for the story you shared on Care Opinion. My name is Kristy-Lee Greene (Lead Nurse for Cancer Services) and I am responding on behalf of the Laurel House nursing team.

I am delighted to read that you received excellent care and attention during your attendances at Laurel House. I was particularly interested to read that your treatment was fully explained to you and how helpful you found that. As a service we are continuing to develop how we inform our patients about the care and treatment they will be receiving so your feedback regarding this specific aspect of your experience is gratefully received.

Your story will be shared with all our staff working in Laurel House and I can assure you that they will value your positive comments and appreciation.

As you have recognized in your feedback, we have an amazing nursing team in Laurel House and we have recruited a number of new staff over the last year to help build our team to meet the demands within our service. The wellbeing of our team is of utmost importance and as a service we ensure our staff feel supported and valued, particularly at times of high pressure.

Thank you again for your valuable feedback and may I take the opportunity to wish you well for the future.

Kind regards

Kristy-Lee Greene

Lead Nurse

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