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No receptionist, no signage

Posted By Nuttys80

"No receptionist, no signage"

About: Bradbury Wellbeing and Treatment Centre

(as a service user),

No receptionist. No signage. Didn't know where to go to. Noone I asked would help and only response I got was I don't know from staff. Why is there no reception? Why would people be sitting chatting behind reception desk and not helping patients? Very disappointing.

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Responses

Response from Beth Nellis, Facilities Manager, Facilities Management, Belfast Health and Social Care Trust 12 months ago
Beth Nellis
Facilities Manager, Facilities Management,
Belfast Health and Social Care Trust

Submitted on 11/06/2024 at 13:01
Published on Care Opinion at 13:09

Hi, hope you are well. I am sorry this has been your experience from attending Bradbury Wellbeing and Treatment Centre. In order to investigate this further, could you please provide some more information, such date/time of appointment, the service you were attending and which floor there no receptionist?

Kind Regards

Beth

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Nuttys80 (a service user)

I was on floor 2. The staff were giggling and told me that apparently they haven't had receptionist since Covid.

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