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"Absolute angels who went above and beyond"

About: Women, Children and Family Services / Sexual and Reproductive Health

(as a service user),

I recently had encounters with both Siobhan (nurse) and Dianne (on reception) of the Family Planning/Contraceptive Services.

I had a very traumatic and painful reaction to the procedure I had and both Siobhan and Dianne were absolute angels who went above and beyond to comfort and help me. I don’t think I could have made it through without them.

Siobhan was present during the procedure and showed so much care and concern, she really was fantastic and I couldn’t have wished for more support. She held my hand and afterwards rested my legs on her shoulder to help with blood pressure drop. She was so attentive and second to none in her role.

Dianne kept checking upon me and put me at ease from the second I walked in until I left and seemed genuinely worried. I had to return a few days later to a different clinic and Dianne happened to be there again, she remembered me and knew the anxiety I had after the first experience, she hugged, listened and reassured me.

These two women are assets to the service and their dedication and understanding should be recognised. Thank you girls!

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Responses

Response from Amanda Mairs, Lead Nurse, Sexual Health, NHSCT 11 months ago
Amanda Mairs
Lead Nurse, Sexual Health,
NHSCT
Submitted on 11/06/2024 at 11:53
Published on Care Opinion at 11:57


Dear Roses30,

Thank you for taking the time to post such wonderful feedback about the care and empathy shown to you by Siobhan & Dianne at a recent clinic attendance. We are always delighted to receive such positive feedback regarding members of our team and most importantly to know that service users have been well supported and overall their experience at our clinics has been so positive. This is also very encouraging for other potential service users. I will ensure your kind words are passed on to the two members of staff and to the rest of the team.

Best Wishes

Amanda

Lead Nurse

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