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Made me feel like I was not alone.

Posted By fornaxyd39

"Made me feel like I was not alone."

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

Was feeling very low and upset. Wanting to harm myself, considering suicide. 

Spoke to advisor Brenda who was really calm and helped to get me back on track.  She told me where I could get help and made me feel like I was not alone.

I made contact with my GP and CPN and they were really helpful in getting my treatment back on track. Without Brenda I don't know where I would be.

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 11 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 13/06/2024 at 09:08
Published on Care Opinion at 09:08

Dear fornaxyd39

Thank you for taking the time to share your appreciation of the service you received from Breathing Space, especially from Brenda.

I will ensure your feedback is shared with Brenda and the wider Breathing Space Team. I am delighted she was able to provide you with the service and support you required to keep you safe and I am pleased to read following contact with your GP and CPN your treatment is back on track.

Please don’t hesitate to call Breathing Space or our dedicated Mental Health Hub should you feel you ever need support.

Best Wishes

Laura

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