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"10 out of 10, outstanding, very friendly and helpful."

About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres / Endoscopy

(as the patient),

I attended day surgery at Hairmyres Hospital for an upper bowl and lower bowl examination meaning camera scope.

When I arrived was taken through to a room by a nurse who talked me through what was to happen, explaining everything about the treatment I was to have and making sure I understood and was at ease with everything.

When ready, I was taken through to the treatment room and was introduced to Dr Robertson and the team. They were fantastic making me feel comfortable and relaxed making sure I was OK and explaining everything to me.

After treatment I was taken through to recovery ward where I met Vicki one of the staff on duty that day. She was very friendly and helpful making sure I was OK and talked me through the results and explained everything to me. Very friendly atmosphere in the ward.

To sum up anyone who has to go there for treatment, you will be well looked after and they will make you feel comfortable and at ease.

The staff simple 10 out of 10, outstanding, very friendly and helpful. 

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Responses

Response from Pauline Tighe, Senior Charge Nurse, Day Surgery Unit and Endoscopy, NHS Lanarkshire 12 months ago
Pauline Tighe
Senior Charge Nurse, Day Surgery Unit and Endoscopy,
NHS Lanarkshire
Submitted on 11/06/2024 at 15:10
Published on Care Opinion at 15:10


Dear Alastair24,

Thank you for taking the time to provide this lovely feedback for the teams involved in your recent care. I'm delighted you were made to feel at ease during what can be a very anxious time. The endoscopy and day surgery staff strive to make patients feel relaxed and as comfortable as possible during and after any procedure.

Providing explanations and results is an important role for the staff, Vicki will be pleased that she was able to provide this for you and in a friendly way. Lovely to read that you found the staff to be helpful throughout your stay and that they created a friendly atmosphere conducive to your needs.

We wish you well with your recovery.

Best Wishes

Pauline

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