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Excellent patient experience from start to finish

Posted By lepusgk33

"Excellent patient experience from start to finish"

About: University Hospital Wishaw / Endoscopy

(as a service user),

Huge thank you to staff in Endoscopy at WGH.  They were all fantastic.  

Excellent patient experience from start to finish.  Reception and nursing staff were all lovely:  caring, approachable and professional.  Everything you need to put you at your ease. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 12 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/06/2024 at 18:11
Published on Care Opinion at 18:11

picture of Jennifer Montgomery

Dear lepusqk33,

Thank you for sharing your experience of University Hospital Wishaw, Endoscopy.

I am so pleased to hear that you had a great experience when attending your appointment. It must have been very reassuring to have kind and friendly professionals without throughout.

I look forward to passing on your kind words to the whole team who I am sure will be delighted to hear your feedback.

I hope you are doing well.

Kind Regards,

Jenni

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