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Made it all so easy for me

Posted By Andrea3

"Made it all so easy for me"

About: Inverclyde Royal Hospital / Day Hospital

(as a service user),

I attended a day clinic appointment recently to have an iron infusion. I was looked after by the lovely and caring Lynn . She was welcoming and made me feel at ease, she explained everything that was going to happen and gave me plenty of time to ask questions. She made sure I had my nurse call buzzer and left me feeling I was in good hands.  

I left after my treatment feeling I was very well cared for and given advice on after care. I would like to thank Lynn as she made it all so easy for me, a big thank you to her. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 11 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 19/06/2024 at 10:13
Published on Care Opinion at 10:13

picture of Kevin Torbet

Dear Andrea3

Thank you for taking the time to share your positive experience at our Day Hospital. We are delighted to hear that Lynn provided you with such excellent care during your iron infusion.

It is wonderful to know that Lynn’s welcoming and caring nature, along with her thorough explanations and reassurance, made you feel at ease and well informed throughout your treatment. We believe that clear communication and compassionate care are essential components of our service, and your feedback affirms this.

We will ensure that your heartfelt thanks are passed on to Lynn. She will be pleased to hear that her efforts made your experience so easy and comfortable.

Kind regards

Kevin

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