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"Considerate and professional and put my dignity first"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I was very nervous when I turned up to the clinic having heard stories about how painful a coil fitting can be.

My experience was quite different. Any appointments of this nature make you feel uncomfortable, embarrassed and a little vulnerable, but the nurse and doctor taking care of me were considerate and professional and put my dignity first.

The nurse put me at ease and the doctor was a very gentle soul.

Thankfully he used a local anaesthetic and that, combined with the painkillers I had taken in the morning, meant I felt only minimal discomfort and no real pain at all.

On the whole it was a very positive experience.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 13 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 13/06/2024 at 17:04
Published on Care Opinion at 17:04


picture of Andrew Garratt

Hi Jena,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am pleased that you had a positive experience when having your coil fitted and the staff were professional and put your dignity first. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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