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Fast, friendly, compassionate care

Posted By KimO

"Fast, friendly, compassionate care"

About: Vale of Leven General Hospital / Medical Assessment Unit (MAU)

(as the patient),

I phoned NHS24 and got an out of hours appointment at the Vale. I was seen by Dr Amy who was wonderful and decided to take me through to MAU for more tests. The staff could not have been nicer. The care, compassion and treatments given were greatly appreciated. Dr Amy, Dr Kieran, Dr Graeme and SCN’s Louise and Fiona and HCSW Rose were fabulous in keeping me up to date with everything that was going on. I could not have asked to be in better care. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 11 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 18/06/2024 at 08:51
Published on Care Opinion at 08:51

picture of Kevin Torbet

Dear KimO

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you received excellent care and support from our team.

We strive to provide the highest quality of care and compassion to all our patients, and it is heart warming to know that our staff's efforts have made such a significant impact on your experience.

I will be happy to pass on your thanks to all the named staff who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

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