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"Felt welcome, informed, valued and really cared for"

About: Glasgow Dental Hospital and School / Paediatric Dentistry - Level 5

(as a parent/guardian),

I cannot thank you enough! Dr Wright and Mr Mclaughlin are true professionals who really engaged my son and made complex teeth extraction feel like child's play. They really spoil the child with attention and my son loved them!

They have such a tough job on their hands as it's not only ensuring the child is happy but also his parents. This must be so hard - Dr Wright kept me as a parent just as much in his attention as my son and really made us both feel at ease. His bed side manner is second to none and he really cares about his patients! My son had hugely positive experiences with these true professionals and their nursing colleagues! We both thank you so very much for all your amazing work and looking forward to seeing Miss Walker for orthodontic treatment - who is fantastic also! Big massive thanks to you all!

When treated in this department you feel that the healthcare staff really care for their patients and how they feel and really work hard to ensure it's a positive experience for the patient.  My son is 11 and all staff really concentrated on addressing his needs and talked to him on the same level to make sure he understood and was happy with what was happening to him.  They took his preferences into account and explained to him everything he wasn't sure about.  We both felt welcome, informed, valued and really cared for. Thank you very much! 

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Responses

Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde 11 months ago
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde
Submitted on 10/06/2024 at 15:09
Published on Care Opinion at 15:09


Dear Katie6,

What wonderful feedback, thank you.

Our team love to provide care that exceeds expectations, it is such a pleasure supporting children, young people and their families every day.

I am delighted your sons positive treatment experience addressed his specific needs and the team communicated clearly with you both. Sometimes, parents and carers need just as much support as our young patients.

Doctor Wright, Mr McLaughlin and all of our Nursing team will be thrilled to read your very thoughtful post which I will share with each of them. We look forward to welcoming you both back to level 5 again in the future.

Thank you for taking time to tell us about your experience.

Kind regards,

Fiona

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