"Great Care"

After falling at home on 02/06/24, I put a note on the online form of the Drs on 05/06/24 at 8am and had a telephone consultation with one of the DRs at 12:30 on the same day. I had previously been seen at a walk in centre on 03/06/24 where I was told there was nothing wrong me and to go home. I was in agony in my knee, I couldn’t put weight through it or get about. Dr was extremely caring and thorough. She immediately realised that this knee needed to be looked at, she made a referral to the fracture clinic and prescribed me painkillers. This resulted in me receiving an x-Ray and MRI scan, an appointment at the knee clinic and a probable diagnosis of a torn meniscus (waiting confirmation of results from MRI). I now have a treatment plan and am less likely to have ongoing problems that would have caused more costs for the NHS in the long term! Dr showed compassion, care and common sense to the treatment which was needed. I originally went to the walk in centre to take pressure off the GPs and A&E, however, it turned out I needed to see the GP in the end and it was them that have set me on the right path to recovery. Thank you Dr and all at hartshill medical centre for your on going care and always putting your patients first!