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Made me feel understood and cared for

Posted By coinfy93

"Made me feel understood and cared for"

About: Western General Hospital / Radiology

(as a service user),

Nasal Jejunal Tube placement

I just want to shine a light on the fantastic radiology department at Western.

I had been in another hospital for 6 weeks and I was feeling tired, weary and a bit traumatised by hospitals. Having to go back so soon after discharge was making me teary.

But every single member of staff that I interacted with made me feel understood and cared for. They empathised and genuinely cared.

Dr Reddy is such a warm, empathetic doctor and I always feel like she is genuinely interested in me as a person and not just a number. 

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Responses

Response from John Taylor, Consultant Radiologist, Radiology, Western General Hospital, NHS Lothian 17 months ago
John Taylor
Consultant Radiologist, Radiology, Western General Hospital,
NHS Lothian

Submitted on 11/06/2024 at 10:42
Published on Care Opinion at 10:54

Dr Reddy and the team are delighted to hear that you had a great experience when you attended the Western General Radiology Department.

Thanks so much for the positive feedback, which has been shared with all the staff involved.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 17 months ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 11/06/2024 at 11:48
Published on Care Opinion at 11:48

Dear Coinfy93,

Thank you for posting your story. Your feedback was shared with Dr Reddy and she wished to share this response.

'Thank you very much for the very kind words and we are all so grateful for you writing these lovely comments and taking the time to post a message, particularly given the recent 6-week hospital admission you mentioned, when you have so much more to focus on. The team is so appreciative of these comments, and we are glad to have helped make, even a small part of your medical journey more positive, as we understand how difficult coming to a hospital again can be.

Dr Reddy

Thank you,

Best Wishes

Mariska

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