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I was told that there were no appointments

Posted By Lanarkshire24

"I was told that there were no appointments"

About: General practices in Lanarkshire

(as the patient),

I received my blood results and I would have liked to have discussed these with my GP as symptoms still ongoing however, I was told that appointments are now pre-bookable.

When I tried to make an appointment, I was told that there were no appointments for the next 2 weeks and I would need to contact the GP at the start of the following week to see if the next block of appointments are open.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 13 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/06/2024 at 17:02
Published on Care Opinion at 17:02

picture of Jennifer Montgomery

Dear Lanarkshire24,

Thank you for sharing your experience of your GP practice.

I am sorry to hear that you are having problems in securing an appointment to discuss your blood test results with your GP. This must be very frustrating for you.

GP’s are independent contractors and are responsible for investigating and responding to any concerns a person may have about the service; they are not registered to respond directly to feedback through Care Opinion. Can I please invite you to contact the Practice Manager if you would like a direct response about the service?

Kind Regards,

Jenni

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